Shipping policy

Roustank Shipping Policy

At Roustank, we are committed to providing a simple and enjoyable online shopping experience. We want to make sure you receive your products quickly and safely. Here are the details of our shipping policy:

1. Production and Processing Times

• Each order is made to order, which helps us reduce waste and ensure quality.

• The production time is generally 2 to 3 weeks before shipping.

• Once your order is ready, it is processed and shipped within 1 to 3 business days.

• During peak periods (launches, promotions, holidays), a slight delay may occur.

2. Shipping Options

We offer several shipping options depending on your location:

• Standard shipping: Delivery times vary between 5 to 10 business days.

• Express shipping: If you need your package quickly, we offer an express option, usually delivered in 2 to 5 business days.

Shipping fees are calculated at checkout based on the selected option and your shipping address.

3. Shipping Areas

We currently ship worldwide.

If you are outside our usual delivery area, feel free to contact us at: info@roustank.com.

4. Shipping Fees

Shipping costs are calculated based on the destination, the weight of the items, and the chosen option.

They will be displayed at checkout before you confirm your order.

5. Order Tracking

As soon as your package is shipped, you will receive an email with a tracking number.

You will be able to follow your delivery progress directly on the carrier’s website.

6. Delivery Issues

If you encounter any issues with your delivery (delay, damaged product, etc.), contact us immediately at info@roustank.com, and we will do our best to resolve the situation quickly.

7. Incorrect Addresses

We cannot be held responsible for address errors provided during the order process.

Please make sure to double-check your address before confirming your order.

If a mistake is noticed after the order is shipped, contact us as soon as possible.

8. Returns and Exchanges

For information about returns and exchanges, please refer to our [Return Policy].