Privacy policy

**This Privacy Policy explains how Roustank (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on roustank.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as the user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

 

Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The sections below outline the categories and specific types of personal information we collect.

 

Information We Collect Directly from You

Information you provide directly through our Services may include :

  • Contact details such as your name, address, phone number, and email.

  • Order information such as your name, billing address, shipping address, payment confirmation, email, and phone number.

  • Account information such as your username, password, security questions, and other information used for account security purposes.

  • Customer service information including any information you choose to include in communications with us, for example, when you send a message through the Services.

 

Certain features of the Services may require you to provide us with certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

 

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information related to your interaction with the Services.

 

Information We Obtain from Third Parties

We may obtain information about you from third parties, including service providers and vendors who may collect information on our behalf, such as :

  • Companies that support our Site and Services, like Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment for fulfilling orders and providing the products or services you requested, in order to fulfill the contract we have with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below, “Third-Party Websites and Links.”

 

How We Use Your Personal Information

We may use your personal information for the following purposes :

Providing Products and Services

To fulfill the contract we have with you: processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, or exchanges, managing your account, organizing shipping, facilitating returns and exchanges, and enhancing your shopping experience. Shopify may also match your account with other Shopify services you use, as described in its Privacy Policy.

Marketing and Advertising

To send marketing and promotional messages via email, SMS, or mail, and show you relevant ads on other websites. For EEA residents, these activities rely on our legitimate interest (Article 6(1)(f) of the GDPR).

Security and Fraud Prevention

To detect and prevent fraud, illegal activities, or harm. You are responsible for keeping your login details secure. If you think your account is compromised, contact us immediately.

Customer Service and Improvements

To respond to you and improve our Services — based on our legitimate interest (Article 6(1)(f) of the GDPR).

 

Cookies

Like many websites, we use cookies.

For more information about the cookies used by Shopify (which powers our store), visit:

👉 https://www.shopify.com/legal/cookies

Cookies help operate and improve the Site, perform analytics, and customize user experience.

You can manage cookies via your browser settings, but note that blocking cookies may affect site functionality.

 

How We Disclose Personal Information

We may share your personal information in the following cases:

  • With service providers: for payment processing, order fulfillment, hosting, analytics, customer service, etc.

  • With business/marketing partners: who send ads or promotional content.

  • With your consent: for example, social media integrations or shipping providers.

  • With affiliates: to operate our business.

  • In legal or business situations: such as a merger, bankruptcy, legal request, or rights protection.

We do not sell or use sensitive personal information without consent.

With your permission, we may share personal info for marketing and advertising purposes.

 

Third-Party Websites and Links

Our Site may include links to third-party websites or platforms.

We are not responsible for their privacy practices, accuracy, or security.

Any information shared on external platforms (like social media) is subject to those platforms’ policies.

Including such links does not imply Roustank’s endorsement of the content or operators of those websites, unless otherwise stated.